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    • Get Started with Upsolver
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  • TROUBLESHOOTING
    • AWS Configuration
      • CloudFormation Stack Failed to Deploy
      • Private API Doesn't Start or Can't Connect
        • Elastic IPs Limit Reached
        • EC2 Spot Instance Not Running
        • DNS Cache
        • Security Group Not Open
    • Cluster
      • Compute Cluster Doesn't Start
      • Can't Connect to Apache Kafka Cluster
    • Jobs
      • Problem Ingesting Amazon S3 Data
      • Data Doesn't Appear in Athena Table
      • Exception When Querying Athena Table
  • ERROR MESSAGES
    • Error Messages
      • Cluster
        • UP10020 COMPUTE_CLUSTER is Missing
      • Jobs
        • UP10010 Missing ON Condition
        • UP10030 Entity Already Exists
        • UP10040 Entity Not Found
        • UP10050 Materialized View Illegal Column Expression
        • UP10060 Statement Parsing
        • UP10100 Cannot Select Records in an UNNEST Statement
        • UP20010 Source Data Not Found
        • UP20040 Could Not DROP Entity Used by a Job or Materialized View
      • Replication
        • UP20050 Reached PostgreSQL Replication Slots Limit
        • UP20051 PostgreSQL Replication is Disabled
      • Security
        • UP20020 No Access to Database
        • UP20030 No Permissions to assumeRole
        • UP20060 Unable to Connect
        • UP20061 Unable to Connect to a Private Network
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  1. TROUBLESHOOTING
  2. AWS Configuration
  3. Private API Doesn't Start or Can't Connect

Security Group Not Open

The security group of the local API might not be open to your address.

You can look for the security group created by the CloudFormation stack and open ports 80 and 443 to your IP address.

Configure inbound rules:

1. Navigate to the EC2 Service in the AWS Console.

2. Click Security Groups (under Network & Security) in the navigation pane.

3. Type Upsolver VPC Security Group in the Search bar and click Enter. The security group created by Upsolver is displayed in the list below the search bar.

4. Right-click the security group and select Edit Inbound Rules.

5. Add two rules and configure them as follows:

Type
Protocol
Port Range
Source
Description

HTTP

TCP

80

My IP

HTTP For (e.g., San Francisco Offices)

HTTPS

TCP

443

My IP

HTTPS For (e.g., San Francisco Offices)

6. Click Save. It may take up to a minute for the local API to be reachable by your network.

Last updated 11 months ago