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  • Support
  • FAQs
    • Get Started with Upsolver
    • Basic Elements of Upsolver
    • Iceberg Cloud Storage Breakdown
    • Infrastructure
    • Cost Estimator
  • TROUBLESHOOTING
    • AWS Configuration
      • CloudFormation Stack Failed to Deploy
      • Private API Doesn't Start or Can't Connect
        • Elastic IPs Limit Reached
        • EC2 Spot Instance Not Running
        • DNS Cache
        • Security Group Not Open
    • Cluster
      • Compute Cluster Doesn't Start
      • Can't Connect to Apache Kafka Cluster
    • Jobs
      • Problem Ingesting Amazon S3 Data
      • Data Doesn't Appear in Athena Table
      • Exception When Querying Athena Table
  • ERROR MESSAGES
    • Error Messages
      • Cluster
        • UP10020 COMPUTE_CLUSTER is Missing
      • Jobs
        • UP10010 Missing ON Condition
        • UP10030 Entity Already Exists
        • UP10040 Entity Not Found
        • UP10050 Materialized View Illegal Column Expression
        • UP10060 Statement Parsing
        • UP10100 Cannot Select Records in an UNNEST Statement
        • UP20010 Source Data Not Found
        • UP20040 Could Not DROP Entity Used by a Job or Materialized View
      • Replication
        • UP20050 Reached PostgreSQL Replication Slots Limit
        • UP20051 PostgreSQL Replication is Disabled
      • Security
        • UP20020 No Access to Database
        • UP20030 No Permissions to assumeRole
        • UP20060 Unable to Connect
        • UP20061 Unable to Connect to a Private Network
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  • How do I start using Upsolver?
  • When does my free trial end?
  • Where is my cluster deployed?
  1. FAQs

Get Started with Upsolver

Learn how to quickly get up and running with your Upsolver account.

We have worked hard to make getting started with Upsolver as quick and easy as possible. Read the following FAQs to discover how you can start your free trial.

How do I start using Upsolver?

You can sign up at and enjoy a free trial.


When does my free trial end?

After creating your Upsolver account, your 14-day trial will commence when you successfully run your first job. This gives you unrestricted time to explore the user interface, familiarize yourself with the features we offer, and explore our SQL reference to learn how to build pipelines.

When your trial expires, you will need to to extend your trial or purchase Upsolver via to keep your data flowing.

Your Upsolver experience will be limited to a single cluster, which will automatically hibernate after three hours of inactivity. Clusters will automatically restart after you log back in, which typically takes 3-4 minutes.


Where is my cluster deployed?

Upsolver control plane used to manage the Upsolver application is deployed on multiple availability zones in the AWS US-EAST-1 region. Compute clusters used to process customer data with Upsolver’s managed SaaS offering are also deployed in the US-EAST-1 region.

To enhance data privacy, customers may choose to deploy compute clusters to their own AWS VPC running in their choice of AWS regions.

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